
Consumer Handbook
Every week, join Sydney Waters as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning.
Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU.
Latest Episodes
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Impersonation is a common tactic used in all sorts of scams, but recently, BBB has received reports of a few different cases where scammers impersonated a reputable local business to trick customers or fellow businesses into handing over their money.
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As the weather cools down and we start to enjoy fall festivals, markets, and other events, keep an eye out for events that don’t deliver on their promises.
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Any business that considers itself ethical knows that good customer service can’t be compromised upon. That said, exceptional customer service takes time and money. That’s where artificial intelligence can help. AI tools can give your team additional resources and support to help them focus on creating a great experience for all customers.
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Since 2021, identity and information theft reports to BBB Scam TrackerSM have totaled more than 16,600 and monetary losses are rising, according to a new study by the Better Business Bureau’s® International Investigations Initiative.
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What's a verification code, and why are they so important? Six-digit verification codes are a form of two-factor authentication, a process that helps keep your important online accounts secure. For example, you might get a text message or email with a six-digit code that you must enter when you log into your bank account. This extra level of protection keeps scammers and hackers out.
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If you’re traveling internationally, you may need to renew your passport. Consumers unaware of the passport renewal process may fall victim to online scams.
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Whether you’re looking for an internship, a remote way to work during the school year, or a post-grad career, job hunting can be a lot. It doesn’t help that there are tons of fake listings floating around.
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If you have a college student who's starting a new school year, now's a good time to talk about taking care of their money and personal information while they're on campus.
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Have you ever gotten a package you didn’t order? It might seem like a fun surprise, but it might be the setup for a scam known as brushing.
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Natural disasters like storms, tornadoes, hurricanes, flooding, and wildfires often bring out the best in people as strangers reach out to help others in need. Unfortunately, the aftermath of a crisis also brings out contractors taking advantage of those who have already been victimized.