Consumer Handbook
Every week, join Sydney Waters as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning.
Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU.
Latest Episodes
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Have you ever gotten a package you didn’t order? It might seem like a fun surprise, but it might be the setup for a scam known as brushing. -
What happens when you get a scam call that seems like it’s from someone you know? -
If you have a smartphone purchased in the last few years, it almost certainly came with NFC capability. -
Have you gotten a text message about a traffic ticket recently? Don’t click the link – it could be a scam. -
For a small business owner, well-trained employees are a key defense against scams. -
Any business that considers itself ethical knows that good customer service can’t be compromised upon. That said, exceptional customer service takes time and money. That’s where artificial intelligence can help. AI tools can give your team additional resources and support to help them focus on creating a great experience for all customers. -
Figuring out what to do in the aftermath of a scam can be incredibly stressful. Better Business Bureau®'s new Scam Survival Toolkit can help guide survivors of scams through the recovery process. -
Better Business Bureau® (BBB®) advises shoppers returning or exchanging gifts to check return policies before heading back to the stores this year. -
Several rescue animals could use a little time out from the shelter and a new home, and maybe you have a little extra time or space. -
It’s the busiest delivery season of the year, and unfortunately, that means scammers will be busy, too.
