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Consumer Handbook

Every week, join Raechel Cantoni as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning. 

Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU.

Latest Episodes
  • Consumer Handbook: "Staying Scam Savvy on Campus"
    If you have a college student who's starting a new school year, Better Business Bureau® recommends talking to them about taking care of their money and personal information while they're on campus.
  • Consumer Handbook: AI and Customer Service
    Artificial intelligence is inescapable. Emerging technology is ubiquitous in the workplace, at schools and computers and phones. The benefit of a personal assistant at your fingertips is exciting for many – but concerning for others, especially as AI becomes ubiquitous both as a tool for legitimate businesses and a new method for scammers.
  • Consumer Handbook: AI Scam Calls (Voice Cloning)
    Better Business Bureau® advises consumers to be on the lookout for AI-generated phone calls, voicemails or voice messages.
  • Consumer Handbook: Youth Sports Program Tips
    As the school year approaches, Better Business Bureau® has tips for families to choose the best youth sports league or travel team for their child.
  • Consumer Handbook: Online Safety for Kids
    As the new school year gets underway, and your child begins using the internet for schoolwork or to play games with friends, Better Business Bureau has online safety tips for families.
  • Consumer Handbook: Back-to-School Shopping
    Better Business Bureau® (BBB®) has tips for parents and guardians shopping for all the supplies their children need for a great school year.
  • Consumer Handbook: Rental Tips for College Students
    As the fall semester approaches, many college students and recent graduates will be looking for rental properties. Better Business Bureau® (BBB®) recommends researching carefully before committing to a new apartment or rental home.
  • Consumer Handbook: Helping Older Adults Avoid Scams
    This Alzheimer’s & Brain Awareness Month is a good time to revisit the scam safety advice that Better Business Bureau® (BBB®) promotes year-round. BBB recommends that older adults and their loved ones take a moment this month to discuss safeguards against scams and fraud.
  • Consumer Handbook: How to Hire a Pool Company or Contractor
    Swimming season has officially kicked off! If you're considering adding a backyard pool to your list of summer projects, Better Business Bureau® (BBB®) recommends researching contractors carefully before taking the plunge.
  • Consumer Handbook: Payment App Scams
    There are lots of reasons to send money between friends, neighbors or small businesses. Peer-to-peer (P2P) payment apps like Venmo, PayPal, Zelle or CashApp are a convenient way to split checks, pay rent or purchase from vendors. Unfortunately, scammers are finding creative ways to steal money from P2P app users.