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Consumer Handbook

Every week, join Whitney Quick as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning. 

Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU.

Latest Episodes
  • It’s easy to get overwhelmed by back-to-school shopping season, whether it’s by your child’s supply list or the ads that are ubiquitous this time of year. Doing your homework and planning ahead can maximize your savings on your back-to-school shopping.
  • Summer is heating up, and so is the demand for tickets to major concerts, festivals and events – especially with COVID-19 restrictions relaxed in many places. But if that hot ticket sounds too good to be true, there’s a good chance it is.
  • Reverse mortgages are widely advertised to seniors as a popular way to access the equity of their home, which may be attractive to consumers seeking a quick source for cash during tough financial times like the COVID-19 pandemic. Homeowners should fully understand all the costs, terms and conditions before applying for a reverse mortgage.
  • In this red-hot housing market, home inspectors are in high demand, since their work is a critical step in the purchase process. Only a thorough, professional inspection of the home’s physical structure and mechanical condition, from roof to foundation, can uncover the issues you’ll need to watch for as a homeowner and potentially discuss with the seller.
  • When the heat index reaches the 100s, the last thing anyone wants is for the air conditioning to stop working. But when the air conditioning does fail, you need a reliable contractor and fast.
  • The COVID-19 pandemic saw a rise in reports of scammers pretending to be from government agencies. While reports slowed since peaking in early 2021, victims lost more than twice as much money, according to new research by Better Business Bureau.
  • One of the hardest and most important choices working parents can make is deciding who will care for their children while they’re at work.
  • Economic uncertainties have numerous consumers on the move. Many may be looking for storage units to facilitate these changes in living situation. It’s important to find a trustworthy storage facility, especially for prized possessions or antiques.
  • With the Great Resignation showing no signs of slowing down, Better Business Bureau warns job seekers to use caution when job-hunting online. Employment scams are rampant online, and scammers’ tactics are evolving constantly.
  • In 2021, 42% of all business inquiries on BBB.org for moving companies occurred from May-August, and nearly 1,100 complaints were filed with BBB against moving companies throughout the year.