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Consumer Handbook

Consumer Handbook

Every week, join Sydney Waters as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning. 

Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU.
 
  • If you see a heart-wrenching post about a lost pet, a senior in need or a missing child on your Facebook feed, think twice before you share. It could be the setup for a bait-and-switch scam.
  • If someone you met online starts telling you they have a great investment opportunity or encouraging you to buy cryptocurrency, it should raise some red flags – even if it’s someone you’ve been talking to for a long time.
  • If you’re a music lover, you may find yourself looking for last-minute deals on fall festivals or tickets to a sold-out show. However, extra fees, resale pricing for high-demand shows, and tactics by unscrupulous sellers can all make ticket prices skyrocket.
  • This school year, you might be planning to hire a tutor to keep your child motivated and learning. Many kids can benefit from a tutor to give them extra support in a subject that’s difficult for them or prepare them for a tough assignment.
  • What's a verification code, and why are they so important? Six-digit verification codes are a form of two-factor authentication, a process that helps keep your important online accounts secure. For example, you might get a text message or email with a six-digit code that you must enter when you log into your bank account. This extra level of protection keeps scammers and hackers out.
  • Better Business Bureau® has tips to help business owners spot “vanity awards” – illegitimate professional awards that are used to trick people out of their money.
  • The Better Business Bureau offers eight suggestions for consumers concerned that their credit or debit cards may have been compromised by a data breach.
  • As your kids get older, they’ll spend more time online. Now is a good time to start teaching them about protecting their personal information.
  • Utility impostor scams can happen any time of year but are especially common during extremely cold or hot weather when people can't go without their heat or air conditioning.
  • Air conditioners eat up a lot of energy, accounting for six percent of the nation’s electricity use and costing homeowners a collective $29 billion annually. Luckily, a little housekeeping can go a long way toward reducing your cooling costs and the BBB has tips to help you save money and stay cool this summer.