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Consumer Handbook

Consumer Handbook

Every week, join Sydney Waters as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning. 

Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU.
 
  • Between booking flights, hotels, a rental car, and things to do, planning a vacation can get stressful. It’s one reason many travelers turn to vacation packages, which bundle multiple aspects of your trip and may even help you plan your daily itinerary.
  • Email automation is a great way to build customer loyalty. It can also help you reduce your customer churn rate and help you serve your customers better.
  • Older adults, especially those living with Alzheimer’s disease and dementia, can be more susceptible to scams. Scam awareness is a complex mental task, and it’s harder for those who have a condition that impacts memory, thinking and behavior.
  • Half of all household moves happen in the summer. Movers are among the top categories of companies searched on BBB.org, and they’re in high demand at this time of year.
  • Investing in a pool is a big decision, but with proper maintenance, a well-constructed pool can last a long time. That means choosing the right contractor is vital.
  • A cross-country road trip is an American summer staple, but if you’re hitting the road this summer, make sure you keep track of your tolls. Better Business Bureau® (BBB®) has received reports of phishing text messages that impersonate road toll collection services to trick people into paying for fake outstanding tolls.
  • Recent polling found that millions of consumers are surprised by overdraft fees on their checking accounts each year. Better Business Bureau® (BBB®) advises consumers to familiarize themselves with their bank or credit union’s policies so they aren’t taken aback by a preventable expense.
  • Figuring out what to do in the aftermath of a scam can be incredibly stressful. Better Business Bureau®'s new Scam Survival Toolkit can help guide survivors of scams through the recovery process.
  • Sports fans have a lot to appreciate right now with the baseball, XFL and soccer seasons in full swing – but be on the lookout for counterfeits and scams when you buy tickets.
  • Looking to go abroad this summer and need to get a passport or update your existing one? Be wary of websites that may look official but are anything but the real thing.