Consumer Handbook

Every week, join Whitney Quick as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning. 

Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU. 

Better Business Bureau

The invoice you just received looks official. The sender says you need to “act urgently” in order to avoid paying any late fees. While the invoice may be legitimate, there’s also the possibility that it has been sent by a scammer trying to get some of your hard-earned money. These fraudsters will send an invoice for products never ordered that may not even exist. 

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With retailers and shippers planning to hire hundreds of thousands of seasonal employees this holiday season, Better Business Bureau advises job seekers to polish up their resumes, research potential employers, and apply right away -- but to be smart about their job search. 

Better Business Bureau

A recent investigative study by Better Business Bureau has discovered that business email compromise scams are skyrocketing in frequency, and have cost businesses and other organizations more than $3 billion since 2016. 

Better Business Bureau

When cash runs short and bills are looming, some consumers look to payday loans, but they need to understand the risks before borrowing. If not approached with caution, these loans can snowball into a significant debt obligation of their own, with high interest rates and high-pressure collection tactics. 

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With online security breaches becoming the new norm, Better Business Bureau advises consumers to be on the lookout for threatening emails. 

BBB is warning the public about sextortion emails from scammers trying to blackmail recipients into giving them money. These emails typically include threats to reveal images and videos of the victim watching or utilizing pornography, copies of their browser history, or evidence that they downloaded videos from pornographic sites.