Consumer Handbook

Every week, join Whitney Quick as she helps you navigate life as a smart consumer. You'll cover everything in avoiding the latest scams, including phishing emails, medical equipment fraud, understanding layaway, hiring a reputable tax preparer, and even digital spring cleaning. 

Add to your toolbox and flip through your Consumer Handbook Thursdays during NPR’s Morning Edition at 6:42 a.m. and 8:42 a.m., only on KRCU. 

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Social distancing requirements are tightening up once again, but that doesn’t mean your business can’t host a fun holiday party. Virtual office parties are an excellent way to bring staff and their families together in a safe and meaningful way at a time when social connections are more important than ever before.

Better Business Bureau

Thinking about traveling by air this holiday season? According to data from Airlines for America, airlines in the United States were serving only about a third as many passengers as they did a year before, and although many of them are offering enticing deals to fly, it’s costing the carriers billions just to stay afloat.

Better Business Bureau

A "Secret Santa" around the office, friends, and family can be fun. A gift exchange among online friends you haven’t met, well, that’s a little different and carries a heftier consequence.

These gift exchanges, while they look like innocent fun, are really pyramid schemes, and are considered illegal. The “Secret Sister” gift exchange campaign quickly became popular in 2015 through Facebook posts promising participants would receive up to 36 gifts in exchange for sending one gift.

Better Business Bureau

The holidays are all about celebrating what’s good, but that doesn’t mean scammers are taking a vacation. The Better Business Bureau reminds consumers that con artists see busy, over-burdened shoppers as likely targets for their schemes.

Better Business Bureau

Want to turn $500 into $10,000 with very little effort? Of course, you do! Scammers are taking advantage of people’s get-rich-quick dreams by promoting “money flipping” scams on social media, and BBB is seeing dozens of reports each month about these cons.