Consumer Handbook: Basement Leaking After Intense Weekend Rains? Check With BBB Before You Sign

May 7, 2019

Credit Better Business Bureau

Heavy spring rains mean that area residents might need the services of a waterproofing company to help them with water-logged basements. Better Business Bureau advises consumers to check contractors out before signing a contract or paying any money.

BBB Business Profiles can help find a contractor or research ones recommended by friends. The reviews show how long a contractor has been in business, how many complaints, if any, have been filed against the company and how the company has responded. The review includes BBB’s rating from A+ to F, the lowest rating BBB gives to any company.

BBB also offers the ‘Request A Quote’ service, which allows consumers to obtain an estimate from one or more trustworthy BBB Accredited Businesses.

Here are some tips to consider when hiring contractors for emergency work: research their track record. Ask for local references and speak with those customers about their experience with the vendor and the quality of work. If possible, inspect the contractor's work yourself. Ask if the contractor is a member of a professional association that has standards or a code of ethics.

Ask for multiple quotes. You should always shop around and get at least three quotes from different businesses. Make sure all bids consider the same set of criteria. Remember that the lowest bid may not necessarily be the best bid; if one bid is significantly lower than the others are, the contractor may be cutting corners or may not understand your work requirements. Always get estimates in writing and before work begins, request a written and signed contract. Be sure that the company you decide to work with has the necessary licenses and insurance to work in your region.

Never pay in full up front. Stagger your payments so your final payment is not due until the work is complete and you have fully inspected it.